Customer Intelligence Analyst
- SGD 3,000.00 ~ 4,500.00
Our client, one of the biggest FMCG company is currently looking to have a Japanese Speaking Customer Intelligence Exec for the Japan market. This individual is expected deliver Order to Cash (OTC) process end to end to customers.
【JAC シンガポール求人 Job Reference ID： HM 50157 】
· Deliver Order to Cash (OTC) process end to end to our customers
· Liaise as the escalation/exception link for related organizations within company, customers and 3rd party logistics companies to resolve any OTC issues.
· Involved in the customer order pattern, provides insights and ideas to drive end-to-end synchronization.
· Deliver critical metric including Service, Day Sales Excellent, delivery on time.
· Respond to customers’ requests & enquires in a timely manner
· Collaborate with BPO (Back end Operations team in China/India) and physical distribution teams to ensure orders are processed and dropped timely & accurately
· Leads Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions
· Analyzes customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation target
· Improves existing process/operations through Loss Elimination workshops
· Participates in credit control communication
●給料：※経験による （S$3,000～4,500 程目安）