Customer Intelligence Analyst

  • SGD 3,000.00 - 4,000.00
  • 物流・サプライチェーン
  • -
  • 小売 / 消費財
  • シンガポール
  • 【JAC シンガポール求人 Job Reference ID: 50157 】

    Our client, one of the biggest FMCG company is currently looking to have a Japanese Speaking Customer Intelligence Exec for the Japan market. This individual is expected deliver Order to Cash (OTC) process end to end to customers.

    [Responsibilities]

    · Deliver Order to Cash (OTC) process end to end to our customers

    · Liaise as the escalation/exception link for related organizations within company, customers and 3rd party logistics companies to resolve any OTC issues.

    · Involved in the customer order pattern, provides insights and ideas to drive end-to-end synchronization.

    · Deliver critical metric including Service, Day Sales Excellent, delivery on time.

    · Respond to customers’ requests & enquires in a timely manner

    · Collaborate with BPO (Back end Operations team in China/India) and physical distribution teams to ensure orders are processed and dropped timely & accurately

    · Leads Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions

    · Analyzes customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation target

    · Improves existing process/operations through Loss Elimination workshops

    · Participates in credit control communication

    【Requirements】

    ●ビジネスレベルの英語力および日本語力

    ●基本的なPC操作可能な方

    ●カスタマーサポートや受発注経験者は尚可

    【その他情報】

    ●給料:※経験による (S$3,000~4,500 程目安)

    ●勤務時間:オフィスアワー

    ※その他詳細はお問合せ下さい!

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